Bathroom Builders UK Terms And Conditions

Making A Purchase Making a purchase could not be easier. Just browse our shop, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment from UK resident customers only. We accept payment by Visa, Mastercard, Eurocard, Delta, Solo and Switch. You may also send your credit card information via phone or fax (please DO NOT post credit card information or send via email). When you make a purchase from our site you will receive a payment confirmation email (recipt) for your order. You will also receive a receipt from us when the goods are delivered.

Pricing Errors In the event that there is a pricing error on the website, Bathroom Builders UK is not bound to honour any orders made at that price.

Shipping And Handling At Bathroom Builders UK you are assured of great savings on any bathroom items, however to avoid minimum transaction amounts we do have to make a small charge for handling & delivery. All small items are delivered to UK addresses by courier and larger items are delivered directly by us we will even contact you prior to delivery to arrange a convenient time. All part of the service.

England
£10.00 (Orders totalling up to £1000)
Orders over £1000 Free

Wales
£15.00 (Orders totalling up to £1000)
Orders over £1000 Free

Scotland (bulky items)
£20.00 (Orders totalling up to £100)
£25.00 (Orders totalling up to £200)
£30.00 (Orders totalling up to £300)
£40.00 (Orders totalling up to £1000)

Scotland (small items)

£20.00

Highlands and Islands (bulky items)
£20.00 (Orders totalling up to £100)
£25.00 (Orders totalling up to £200)
£45.00 (Orders totalling up to £300)
£99.00 (Orders totalling up to £1000)

Highlands and Islands (small items)

£20.00

Northern Ireland (bulky items)
£20.00 (Orders totalling up to £100)
£25.00 (Orders totalling up to £200)
£45.00 (Orders totalling up to £300)
£99.00 (Orders totalling up to £1000)

Northern Ireland (small items)

£20.00

Ireland (bulky items)
£20.00 (Orders totalling up to £100)
£25.00 (Orders totalling up to £200)
£45.00 (Orders totalling up to £300)
£99.00 (Orders totalling up to £1000)

Ireland (small items)
£20.00

Sample Tiles
How much is a Sample Tile?

Unlimited sample tiles can be ordered through the website. The samples are FREE but maintain a small delivery charge £1.99.

Bathroom Builders UK supply tile samples free of charge.The tile samples are 100mm x 100mm in size, or an off cut mosaic full tile samples are available on request, but will incur an additional charge.

Please be advised that tile samples may differ slightly to the actual stone that will be purchased, but in general will be a good guide to colour and tone, this is due to the natural charactistics and variation of stone.

To select your tile samples on our website please click on an image of the tile you require and follow the instructions. Its very simple and remember when choosing natural stone its always advisable to see a sample before purchasing it.

Goods are subject to availability and delay in delivery of goods is sometimes out of our control. Bathroom Builders UK cannot take responsibility for claims of any shortages, damages or manufacturing faults 48 hours after delivery. Please check your delivery yourself and report any problems to our sales team within 48 hours who will be pleased to help and will react quickly to resolve any issues.

Guarantee Our products are guaranteed for 12 months (with the exception of consumable items). Most products come with instruction manuals that give information on warranties. Some products will require you to complete and send off a warranty registration document. If you have any specific questions about guarantees please contact us before you make a purchase. We also guarantee that all items will conform to their description on our web site. If you are disatisfied with your purchase please see our returns policy. These guarantees and warranties do not affect your statutory rights.

Items given away FREE do not carry any warranty.

All product guarantees cover parts only & you must have proof that the item was installed by a professional plumber & electrician where applicable. All relevant certifications will be required as proof in the event of any claim be made against Bathroom Builders UK.

Reaching Us We will meet all of our obligations under the consumer protection laws currently in force. You can find out more about these at the web sites of the Office of Fair Trading and the Department of Trade and Industry. If you need to contact us, please email contactus@bathroombuildersuk.co.uk, alternatively, you can call on 01438 31 77 99. If you make a complaint we will acknowledge this within 5 working days advise you how long it will take to resolve the complaint. We will of course keep you informed throughout the process.

Privacy Policy Bathroom Builders UK do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. Bathroom Builders UK may contact you from time to time by email with special offers, competitions and new product information. If you do not wish to receive these occasional emails then you can simply click on the unsubscribe button contained in the email and we will remove your contact information from our database.

Returns Policy If you wish to return an item that you have ordered then you must contact us within 10 days from receipt of delivery. You can contact us by email and telephone (see Reaching Us above). We will then issue you with a return's number, which will need to be clearly marked on the package. All items must be returned in 'as received' condition in their original packing.

Faulty / Damaged Items:

If the items are being returned because they are faulty or damaged then we will supply a replacement and collect the faulty / damaged item. Please inspect all items carefully before commencing fitting. Items which have been fitted or machined cannot be returned as faulty / damaged.

In-correctly ordered goods:

If you wish to return in-correctly ordered goods there is a re-stocking surchage of 25% of the goods value. The goods must be in pristine condition, in their original packaging and returned with an insured delivery service. Any refund due (less any surcharge payable will be actioned within 5 days of receipt of the goods. This may take up to 30 days to appear on your credit card statement. Items are made to order and as such cannot be returned unless faulty, in which case a replacement item will be issued. Please ensure that you order the correct items. If you need advice before making a purchase please contact us by telephone:01438 31 77 99, or email: contactus@bathroombuildersuk.co.uk

IMPORTANT!

We advise that you do not book any tradesman until you have received and checked the goods are in satisfactory condition. Bathroom Builders UK does not accept liability for any costs or compensation in any way.